The Driver and Vehicle Licensing Authority (DVLA) has taken action against 13 employees for misconduct, and three others have been dismissed for violating staff conduct rules.
Frank Davies, the Chairman of the DVLA, emphasized that the organization will not shield individuals who go against its code of behavior. He urged all staff members to maintain impeccable conduct and serve as positive role models.
Despite making commendable strides in improving services and reducing processing times, the DVLA still grapples with challenges such as delays in printing driving licenses, negative attitudes from some employees, and a rise in cases of unruliness and misconduct.
Speaking at the launch of the 25th-anniversary celebration and the 2023 Mid-Year Review Conference in Sunyani, Bono Region, on August 2nd, Chairman Davies motivated the staff to seek innovative solutions to enhance processes and service delivery.
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He stressed that advancements in technology offer opportunities for advancement and encouraged the exploration of emerging trends in accordance with global best practices to promote road safety and environmental sustainability.
Chairman Davies encouraged the staff to embrace change and view challenges as avenues for personal and professional growth. He assured everyone that the DVLA is committed to becoming a customer-centric organization that leads in technological progress.
In response, Bono Regional Minister Justina Owusu-Banahene praised the DVLA for its efforts in streamlining processes and reducing delays and corruption. She urged the DVLA to digitize the renewal of driving licenses and vehicle registrations, envisioning a future where patrons can renew their licenses and registrations from the comfort of their homes using technology.
Madam Owusu-Banahene also addressed concerns about roadworthy vehicles, particularly older heavy-duty trucks causing traffic disruptions. She urged the DVLA to uphold integrity, excellence, professionalism, and reliability in their work.
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CEO of DVLA, Kwasi Agyeman Busia, highlighted that the adoption of electric vehicles will usher in a cleaner and more environmentally friendly era of transportation. He emphasized that promoting energy-efficient vehicles will help mitigate the adverse effects of fossil fuels on health and the environment.
Furthermore, he mentioned that the DVLA has partnered with the University of Ghana, the University of Development Studies, and the University of Cape Coast to provide driving license training to students during their time on campus.
