NCA gives update on internet interruption

The National Communications Authority (NCA) has announced that the four subsea cables connecting Ghana to Europe via Cote d’Ivoire and Senegal remain inactive. In an official statement, the NCA explained that in response to this, Mobile Network Operators (MNOs) are utilizing local content from the Ghana Internet Exchange to deliver effective data services as part of their efforts to restore internet connectivity.

As of March 14, all subsea cable landing service providers in Ghana—ACE, MainOne, SAT-3, and WACS—have experienced complete disconnection from international data services. This disruption has had repercussions on data services across the West African sub-region.

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“As of the time of this update, all four (4) subsea cables from Ghana to Europe through Cote d’Ivoire and Senegal are still out of service. The Mobile Network Operators (MNOs) and subsea cable landing service providers continue to work with international partners within the sub-region whose cables have not been impacted by the current outage to provide some connectivity while troubleshooting and restoration work progresses,” portions of the statement read.

Nevertheless, the NCA has affirmed that MNOs and subsea cable landing service providers are collaborating with international partners in the sub-region to ensure continued connectivity.

“Additionally, the MNOs are also leveraging on local caches (like content from the Ghana Internet Exchange (GIX) and other local in-house caches), to provide efficient data services.

“The NCA continues to monitor the situation and is working around the clock with MNOs, subsea cable landing service providers and all relevant stakeholders to provide timelines when available, with regards to full restoration of data services,” the statement added.

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The Authority has assured to update the public on any developments.

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